We’re sorry to hear that your product isn’t working at its optimal level.
Once we receive your item, our team will assess it promptly and work to have it repaired and returned to you as quickly as possible.
Delivering a positive and reliable service experience is very important to us.

Please take a moment to either complete the online form below OR download the PDF, on the links below and include this with your product.

Please make sure you clearly identify who the product is from, so we know who to contact and who to return your product to.

Please remove ALL of the accessories and batteries (including bags, straps, etc) and send your product ONLY. 

You may leave the lens caps, as this will help protect the glass.

Securely bubble wrap the product and place in a sturdy box. Ensure it is packed firmly to prevent movement during transit.

CLICK HERE TO DOWNLOAD

AUSTRALIA

Ridge and Range Distribution
16/64 Gateway Drive
Noosaville
Queensland
4566

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NEW ZEALAND

Ridge and Range Distribution
C/- Storage One
4 Jupiter Grove
Upper Hutt
5018

Want to complete the repair form online?
Please fill in all your details below and we will keep a look out for your product.





































    Please remove ALL accessories (bag, straps, etc) and batteries - Send the product only (you may leave the eyecups to protect the lenses). Securely bubble wrap the product and place in a sturdy box. Ensure it is packed firmly to prevent movement during transit.

    Please note the following REPAIR PROCESSES AND PROCEDURES.

    SWAROVSKI OPTIK Warranty Details

    As a premium manufacturer, SWAROVSKI OPTIK is committed to ensuring every customer enjoys the very best from their product and overall experience.

    Please note: There is NO lifetime guarantee.

    FAULTY ARMOURING (Binoculars)
    Warranty: 10 years
    This issue has been resolved, and all armouring issues will be covered under a goodwill warranty for a 10 year period from
    date of manufacture.

    OPTICS / MECHANICAL (No electronics inside the product)
    Warranty: 10 years

    ELECTRONIC COMPONENTS - LIGHT
    Example: Riflescope illumination / Rangefinder / Stabilisation system (spotting scopes).
    Warranty: 5 years for electronics

    ELECTRONIC COMPONENTS - ESSENTIAL (Cannot use the device without this component)
    Example: AX Visio / Thermal devices.
    Warranty: 3 years for all components (electronics, optics and mechanics).

    ACCESSORIES AND GEAR
    Example: Chargers / Forehead Rests / Tripod Adapters
    Warranty: 2 years

    SWAROVSKI OPTIK Spare Parts

    When requesting spare parts please give the following information:
    Product name and model;
    Serial number;
    A clear description of what part is needed or even better... some photographs.

    SWAROVSKI OPTIK Expired Warranty

    Should any repair be needed that does not fall under the warranty, we will be notified by Austria and will be able to provide
    you a clear outline of the repairs needed and any associated costs.
    This can only be sent to you once the item has been assessed by a Technician.